Privacy Policy — Carebind

Effective date: May 18, 2026
Last updated: May 18, 2026

1. Introduction

Carebind (“we”, “our”, “us”) operates the Carebind mobile application (the “App”). This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights as a user.

By using Carebind, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

2. Information We Collect

2.1 Information you provide directly

Full name, email address, and phone number (account registration)
Care recipient details: name, date of birth, relationship, medical conditions, allergies, doctor name and clinic
Medication information: names, dosages, frequencies, scheduled times, administration notes
Care notes, journal entries, and health observations
Calendar events: appointment dates, times, locations, and notes
Tasks: titles, descriptions, assignments, and completion records
Family chat messages and reactions
Profile photo (optional)

2.2 Information collected automatically

Device type (iOS or Android) and operating system version
Push notification tokens (required to send medication reminders)
Anonymised usage analytics (via PostHog) to improve the App
Crash reports and technical error data

2.3 Information we do NOT collect

Payment card details (handled securely by Apple, Google, and RevenueCat)
GPS or precise location data
Biometric data
Clinical diagnostic data

3. How We Use Your Information

We use the information we collect only to provide and improve the Carebind service:

To provide core app features: medication tracking, care coordination, family chat, and shared calendars
To send push notifications for medication reminders and overdue alerts
To authenticate your identity and maintain your account securely
To process your subscription through RevenueCat and Apple/Google billing
To identify and fix technical issues through crash reporting
To understand general usage patterns and improve the App
To respond to your support requests

We do not use your data for advertising, profiling, or any commercial purpose other than providing the Carebind service.

4. How We Share Your Information

We do not sell your personal data. We do not share your data with advertisers.

4.1 Within your family care circle

Information you add to Carebind — medications, care notes, calendar events, tasks, and chat messages — is shared with members of your family care circle. You control who is in your circle and what role they have.

4.2 Trusted service providers

Supabase — database and authentication (data stored securely)
RevenueCat — subscription management and in-app purchase validation
OneSignal — push notification delivery
Resend — transactional email (login links, account notifications)
PostHog — anonymised usage analytics

All service providers are contractually bound to protect your data and use it only to provide their services to us.

4.3 Legal requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect the safety of users or the public.

5. Data Security

We protect your data using industry-standard security measures:

Row-level security (RLS): each family's data is completely isolated — no family can access another family's data
Encryption in transit: all data uses TLS encryption between your device and our servers
Encryption at rest: all stored data is encrypted in our database
HTTPS enforced: carebind.app enforces HTTPS by default

Despite these measures, no electronic transmission or storage method is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Health Information

Carebind may store health-related information about your care recipient. This information is:

Stored only to provide the care coordination features of the App
Never shared with pharmaceutical companies, insurers, or advertisers
Never used to make automated medical decisions

Carebind is a family coordination tool, not a covered healthcare entity. The App does not provide medical advice, diagnosis, or treatment.

7. Data Retention

Medication logs: retained permanently as medical audit records
Care notes: retained even if soft-deleted (deletion is recorded, data preserved)
Chat messages: 30 days visible for Free plan; full history for Pro plan
Account data: retained for 30 days after account deletion to allow recovery
After account deletion: all personal data permanently deleted within 30 days

8. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Request your data in a portable format
Object to our processing of your personal data

To exercise any of these rights, contact us at privacy@carebind.app. We will respond within 30 days.

9. Children's Privacy

Carebind is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@carebind.app immediately.

Care recipients (elderly parents or dependents) entered into the App are not users of the App and do not have accounts.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by sending a push notification and displaying a notice within the App. Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

We respond to all privacy inquiries within 30 days.